Terms of Use

Effective Date: January 1, 2025

1. Introduction

Welcome to Trip Hive! These Terms of Use govern your access to and use of the Trip Hive platform, website, and related services. By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue using our Services.

Company Information:

Trip Hive is owned and operated by Hamden NASRI (Founder) and Trip Hive IT Group, registered at Cyberpark Office A13, Kairouan 3100, TUNISIA. For inquiries, contact us at: contact@trip-hive.com.

2. Scope of Services

Trip Hive offers a platform for eco-friendly travel planning, booking, and sharing experiences. We connect users with local travel organizers and service providers focused on sustainable tourism. We do not own or operate the trips, events, or activities listed on our platform; the responsibility lies with the respective providers.

Key Services Provided:

Sustainable Trip Planning Tools
Automatic & Personalized Carbon Footprint Reports
Custom Itineraries & Eco-Friendly Options
Support for Carbon Transition Projects
Marketing Tools & Personalized Solutions
Access to New Sustainable Markets
Educational Resources, Blog & 24/7 Virtual Assistance

3. User Eligibility

Trip Hive is open to everyone, regardless of race, age, or nationality. However, users must be at least 18 years old or the age of majority in their jurisdiction for premium services and account verification. For activities involving minors (e.g., eco-friendly trips for kids), parental consent and school authorization may be required.

We maintain a strict policy against any activities that promote violence, illegal actions, pollution, or discrimination. By using our platform, you confirm your legal capacity to enter into this agreement.

4. User Account

User Access Without an Account

Browsing Experience: Users can explore the platform without creating an account. They have access to
Marketplace, Platform and Blog browsing
Checking Trips, Events and activities
Booking options (with a valid payment method)
Limited Interaction: These users cannot leave comments, reviews, or access personalized features. Their experience is mainly focused on exploring and booking.

Standard Account Users

Features Available:

Access to the marketplace, booking options, and browsing.
Personalized dashboard with booking history and wishlist.
Referral program with a unique link to invite friends and earn commissions or discounts.
Access to free resources from Trip Hive Academy (e.g., introductory courses on sustainable travel).
Email newsletters with updates and offers.
Ability to leave reviews and comments.
Premium features such as carbon footprint calculations, trip management tools, and advanced planning are visible but not usable without upgrading to a Premium or Hive Builder account.

5. User Responsibilities

You agree to:

Provide accurate, current, and complete information.
Maintain the security of your account.
Not use the platform for illegal activities or harmful purposes, including fraud, misrepresentation, or content that violates intellectual property rights.
Respect our Acceptable Use Policy, which prohibits the promotion of violence, hate speech, or environmentally harmful activities.

6. Acceptable Use Policy

Users agree not to:

Use the platform for unlawful activities.
Post defamatory, harmful, or infringing content.
Attempt unauthorized access to the platform or use automated tools (e.g., bots).
Engage in fraudulent activities such as false bookings or misleading representations.
Violations may result in account suspension or termination.

7. Booking and Payment Terms

When booking through Trip Hive:

You agree to the service provider's terms, including cancellation and refund policies. Payments are processed securely and support multiple currencies.
Trip Hive charges a non-refundable service fee of 10%, unless stated otherwise.
Trip Hive may assist with dispute resolution but is not liable for the quality or delivery of services by third-party providers.

8. Cancellations and Refunds

Cancellations and refunds follow the policies of the respective service providers. Trip Hive’s service fees are non-refundable unless otherwise stated. For assistance, contact our support team.

9. Intellectual Property

All content, trademarks, logos, and software on Trip Hive are owned by us or our licensors. Users cannot copy or distribute content without permission.

User-Generated Content:

By submitting reviews, photos, or content, you grant Trip Hive a non-exclusive, royalty-free license to use and display it for promotional purposes.

10. Privacy Policy

Privacy and Data Protection (GDPR Compliance)

We comply with the General Data Protection Regulation (GDPR). Your personal data will be:

Collected only with consent.
Used for providing services, carbon calculations, and improving user experience.
Stored securely and not shared with unauthorized third parties.

For detailed information, please review our Privacy Policy.

11. Limitation of Liability

To the fullest extent allowed by law:

Trip Hive is not liable for indirect or incidental damages.
We do not guarantee the accuracy or quality of services from third-party providers.
Our total liability will not exceed the amount paid by you in the last 12 months.

12. Indemnification

You agree to indemnify Trip Hive, its affiliates, and employees from claims, damages, or expenses arising from your use of the Services or violation of these Terms.

13. Third-Party Links and Services

Trip Hive may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Users access third-party services at their own risk.

14. Changes to the Terms

Trip Hive may update these Terms at any time. Updates will be effective immediately upon posting. We recommend reviewing these Terms periodically.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of TUNISIA. Disputes will be resolved through arbitration in TUNISIA, following local rules.

16. Termination

We reserve the right to suspend or terminate your access if you violate these Terms or engage in harmful activities.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email:contact@trip-hive.com
Address: 123 Kairouan 3100 – CyberPark Office A13