Welcome to Trip Hive! These Terms of Use ("Terms") govern your use of our website, mobile application, and services. By accessing or using Trip Hive, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Important: If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Trip Hive.
1. Acceptance of Terms
By accessing, browsing, or using Trip Hive's website, mobile application, or services, you:
Minor Users: If you are under 18, you must have your parent or legal guardian's permission to use our services.
2. Description of Services
Trip Hive is a travel platform that provides sustainable and eco-friendly travel solutions, including:
Travel Planning
Personalized eco-friendly travel itineraries and recommendations
Booking Services
Accommodation, transportation, and activity booking services
Community Features
Connect with other eco-conscious travelers
Educational Content
Resources about sustainable travel practices
Service Availability: We strive to maintain continuous service availability, but we do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.
3. User Conduct and Prohibited Activities
You agree to use our services responsibly and in accordance with these Terms. The following activities are strictly prohibited:
Illegal Activities
Using our platform for any unlawful purpose or violating any applicable laws
False Information
Providing false, inaccurate, or misleading information during registration or booking
Unauthorized Access
Attempting to gain unauthorized access to our systems or other users' accounts
Spam & Harassment
Sending unsolicited communications or harassing other users
Content Violations
Uploading or sharing inappropriate, offensive, or copyrighted content
System Interference
Interfering with the proper working of our platform or servers
Reporting Violations: If you encounter any violations of these terms, please report them to our support team immediately.
4. Bookings and Payments
Booking Process
When you make a booking through Trip Hive, you are entering into a contract with the service provider (hotel, airline, tour operator, etc.). We act as an intermediary to facilitate these bookings.
✅ What We Do
- • Facilitate booking reservations
- • Process secure payments
- • Provide booking confirmations
- • Offer customer support
⚠️ Your Responsibilities
- • Provide accurate information
- • Review booking details carefully
- • Make payments on time
- • Comply with provider terms
Payment Terms
5. Cancellation and Refund Policy
Cancellation policies vary depending on the service provider and type of booking. Please review the specific cancellation terms for each booking before confirming your reservation.
Free Cancellation
Usually 24-48 hours before travel date
Partial Refund
Cancellation fees may apply
Non-Refundable
No refund available
Refund Processing
Approved refunds are typically processed within 7-14 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
6. Limitation of Liability
Important Legal Notice: Please read this section carefully as it limits Trip Hive's liability to you.
Service Disclaimers
Trip Hive acts as an intermediary between you and service providers. We are not responsible for:
Maximum Liability
In no event shall Trip Hive's total liability to you exceed the amount you paid for the specific service in question. We shall not be liable for any indirect, incidental, special, or consequential damages.
7. Intellectual Property Rights
Our Content
All content on Trip Hive, including but not limited to text, graphics, logos, images, software, and design, is owned by Trip Hive or our licensors and is protected by intellectual property laws.
✅ You May
- • Use our services for personal, non-commercial purposes
- • Share links to our content
- • Print content for personal use
❌ You May Not
- • Copy, modify, or distribute our content
- • Use our trademarks or logos
- • Create derivative works
- • Use content for commercial purposes
User-Generated Content
By submitting content to Trip Hive (reviews, photos, comments), you grant us a worldwide, royalty-free license to use, display, and distribute such content in connection with our services.
You retain ownership of your content, but you must ensure you have the right to share it and that it doesn't violate any third-party rights.
8. Termination
Your Rights
You may terminate your account at any time by contacting our customer support or using the account deletion feature in your profile settings.
Upon termination, you will lose access to your account, but existing bookings will remain valid according to their terms.
Our Rights
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.
We will provide reasonable notice before termination unless immediate action is required for security or legal reasons.
Effect of Termination
9. Governing Law and Dispute Resolution
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of Tunisia, without regard to its conflict of law provisions.
🤝 Dispute Resolution Process
- 1. Direct negotiation between parties
- 2. Mediation if negotiation fails
- 3. Binding arbitration as final resort
⚖️ Jurisdiction
Any legal proceedings will be conducted in the appropriate courts of Tunis, Tunisia. Both parties consent to this jurisdiction.
Class Action Waiver
You agree to resolve disputes individually and waive your right to participate in class action lawsuits or class-wide arbitration.
10. Changes to These Terms
How We Update Terms
We reserve the right to modify these Terms at any time. When we make changes, we will:
Your Acceptance
Continued use of our services after changes are posted constitutes your acceptance of the new Terms.
Disagreement
If you disagree with changes, you must discontinue use of our services before the changes take effect.
Recommendation: We encourage you to review these Terms periodically to stay informed about your rights and obligations.
11. Contact Information
If you have any questions about these Terms of Use, need clarification on any provisions, or wish to report violations, please contact us:
123 Kairouan 3100
CyberPark Office A13
Tunisia
Response Time: We typically respond to legal inquiries within 2-3 business days. For urgent matters, please indicate the urgency in your subject line.
Thank You for Using Trip Hive
These Terms of Use help ensure a safe, fair, and enjoyable experience for all our users. By following these guidelines, you're contributing to a sustainable travel community that benefits everyone.
